Frequently Asked Questions

A Memory QR is two things in one: a beautifully made physical keepsake ÔÇö a stone, a plaque, a pendant or a tag ÔÇö and a private digital memorial that opens when someone touches a phone to it. The memorial is yours to build at your own pace. Add photographs, voice notes, letters, songs, timelines, anything that matters. Only people with the link (or the keepsake) can see it.

In perpetuity. Your one-time purchase covers lifetime hosting ÔÇö and we have set the company up as a legal trust so that the memorials outlive Memory QR as a business. If the company ever wound down, the trust would continue hosting every existing memorial. We take this very seriously. It is the heart of what we sell.

You decide. Every memorial has three privacy levels: Public (searchable, anyone can find), Unlisted (only people with the link), and Password-Protected (link + password). Most families choose Unlisted. You can change the setting at any time, and you can revoke or rotate the password whenever you wish.

No. Every modern phone ÔÇö iPhone or Android ÔÇö can scan a QR code straight from the camera app. No downloads, no logins on the visitor's side, nothing to remember. Just open the camera and hold it near the keepsake. The memorial opens in the browser, gently.

Our QR codes are protected under a sapphire-glass window bonded with marine-grade resin. We salt-spray-test the assembly for the equivalent of forty years of outdoor weather. If the surface ever does damage, we will re-bond a fresh QR linked to the same memorial ÔÇö for the lifetime of the keepsake, free.

Both, and more. We build keepsakes for people, pets, horses, milestones (anniversaries, retirements), companies, and institutional spaces (chapels, schools, university benches). The keepsake changes shape; the privacy, the hosting, and the care behind it all stay the same.

Yes ÔÇö and many of the most loved memorials are built this way. As the memorial owner, you can invite up to twelve contributors. Each contributor can add their own photographs, stories and voice notes. You can approve or remove anything they add. Many families find this is the most healing part of building the memorial.

Hand-finished, by people we know. River stones are hand-selected from glacial deposits in Vermont and Yorkshire. Bronze is lost-wax cast in a Yorkshire foundry that has been running since 1879. Walnut comes from a single FSC-certified mill in Pennsylvania. Every piece is signed by its maker on the underside.

Yes ÔÇö to 64 countries. Every keepsake ships in a recycled-card box, wrapped in wool felt, with a handwritten card from our team. Standard shipping is included on memorials over $120. We aim to dispatch within 5 working days and most international orders arrive within two weeks.

A 60-day, no-questions-returned policy on any keepsake. We know grief is not a moment, and that the right keepsake sometimes is not the first one. If a keepsake is not right, post it back and we will refund the full amount. The memorial stays yours either way ÔÇö we never delete a memorial.